Refund and Returns Policy

At Shiny Light Retail LLC, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.

Returns

• Products can be returned within 30 days of receipt.
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items

Certain items, such as personalized or clearance products, are non-returnable. Please check the product description for specific return eligibility.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7-10 business days.

Exchanges

• We replace defective or damaged items. If you need an exchange, please contact us within 7 days of receiving the product.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at.

We are committed to making your shopping experience with Shiny Light Retail LLC smooth and worry-free!